Personal Profile
I'm an insignificant bit of carbon, plowing my way through a short lived moment of self awareness. Buy the ticket, take the ride.
I'm an insignificant bit of carbon, plowing my way through a short lived moment of self awareness. Buy the ticket, take the ride.
April 2022 - Present
Responsible for providing leadership to a diverse team of Cloud, Software, RPA, DevOps, Systems, and Site Reliability Engineers as they work to design, implement, and continually improve our internal and customer facing service offerings and capabilities. We strive to tear down silos by working directly with customers and teams to help them identify and define opportunities, determine possible solutions, and implement cutting edge solutions to solve these complex problems. I work to enable the team’s success by being a resource for mentoring, team building, and facilitating collaboration inside and outside the team to ensure enterprise visibility and rapid feedback loops. Coaching and empowering the team to help them own their performance and obtain the maximum business value using Agile through the effective application of the Lean mindset and framework. Developing standards and processes with the team to enable flexibility in work styles, while maintaining Agile and Lean principles. Actively review, analyze and recommend tools and process changes to improve team and company workflows. Partner with organizational infrastructure and security teams to assure we uphold the highest level of security and integrity within our platform. Facilitate cross functional team problem-solving events, involving the appropriate resources, and driving the members to creative solutions with a focus on customer value. I look to assist team members in establishing a reasonable career development path and help provide them with the proper opportunities to achieve the goals needed to further grow their careers.
October 2019 - April 2022
Interface with managers, team leads and staff to support the creation and continual improvement of IT Process Improvement initiatives. Help drive the implementation of Lean competencies (Kaizen, Gemba) and behavioral transformations (DevOps, Agile, Communication and Collaboration) to continually improve performance in quality, costs, and morale. Apply Lean and DevOps concepts to improve information flow, reduce waste, increase capacity, reduce complexity, and lower costs. Participate on various project teams to apply tools and knowledge to yield process improvements with the purpose of increasing efficiencies, lowering costs, and reducing complexity.
January 2003 - Present
President and lead consultant for IT Consulting, Custom Development, and Managed Services. Process Improvement specialist focusing on cost reduction and automation through ITSM best practices.
April 2016 - September 2019
Installation and configuration of TEDS Talent Management suite of software applications. Liaise between Customer and TEDS for installation, custom interfaces, training and documentation. Project lead for development of internal ITSM processes and documentation. Project facilitator for TEDS, Inc move from physical/cloud hybrid setup to AWS cloud infrastructure. Produce custom solutions that fulfill clients’ needs within budget and schedule constraints. Linux and Windows administration, scripting, and configuration. AWS infrastructure and automation including VPC, EC2, S3, CloudWatch, CloudFormation and RDS
June 2010 - April 2016
Responsible for designing, deploying, and managing electronic communication solutions. Monitor and support issues related to MSFT Exchange Server. Design department related documentation and SOPs to ensure SOX and SOC compliance. Develop advanced customized solutions to reduce response times, reduce operating costs, control change processes and improve management of processes based on ITIL standards. Use SQL and database administration to create reporting and resolve database issues. Project lead for developing ITIL based ITSM business processes company wide. Build reports for SDE using Crystal Reports and OBIEE. Designed complex work flows, automation, and business rules with HTML, .NET and JavaScript. Assisted with changes to Compliance Policies and Standards to ensure SOX and SOC compliance. IT purchasing standards implemented and IT vendor relations and contract lead
July 2004 - August 2009
Managed HR activities at the Chilhowie plant consisting of approximately 70+ employees and staff. Power user for Ceridian HR and the SAP HR suite. Tracked and ensured proper state and federal procedures, documentation, and processes were completed. Led an intensive recruitment and retention program for top talent acquisition. Led the Go Live team for SAP planning, coordination, and implementation at our plant. Participated in the setup and then correction of Master Data within the SAP system. Power User in charge of ensuring proper training of all employees that were required to use SAP. Helped the plant reach an OSHA Incident Rate of zero as well as maintaining that rate. Implemented and facilitated the first Safety Committee at our plant location. 70% increase in hourly employee participation within the Safety Committee and BBS Program. Facilitated the first ever Safety Kaizen Event in company’s history which led to the first 5S System
Bachelors of Science: Information Technology
LeanIT Professional
A+
Office Application Specialist